‌Frequently Asked Questions (FAQ)

General


Q: What is the Direct Payments for Community Recovery (DP4CR) program?


A: Direct Payments for Community Recovery is a new PG&E program designed to quickly compensate individuals whose homes, including mobile homes, were destroyed by wildfire. The program is now open to Dixie Fire claimants.

Eligible individuals can submit an electronic claim form with supporting documentation, and receive payment from PG&E to fully settle and resolve their claim. Payments from this program are based on an objective framework that uses information about the impacted property, including square footage, acreage, and any available insurance, to calculate an offer. PG&E applies the same framework to all eligible claims. Claimants may accept the offer in exchange for a release of all their claims or reject the offer.


Q: How much will I get?


A: We make offers using an objective framework based on square footage, acreage, and available insurance.

‌PG&E is also offering Supplementary Rebuild Payments to participants in the DP4CR program, who accept the offer, receive payment, and choose to rebuild their destroyed home.  To receive this additional payment - which must be sought within one year after the initial DP4CR payment is made, individuals must provide PG&E with a copy of the issued building permit and proof that at least $30,000 in costs has been incurred toward rebuilding (contractor and architect fees, permit fees, materials costs, etc.).


Q: How quickly will I get paid?


A: Our goal is to pay claimants within 75 days after they submit a complete claim with supporting documentation and within 30 days after all claimants accept the offer.


Q: Does the Dixie Fire include the Fly Fire? May I submit a claim for the Fly Fire?


A: The Dixie Fire includes the Fly Fire, which merged with the Dixie Fire. Individuals whose homes were destroyed by the Fly Fire may submit DP4CR claims.


Q: How do I submit a DP4CR claim? What is the DP4CR website?


Visit our website at www.DP4CR.com. You can also access the DP4CR website through PG&E’s primary claims website at https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page.
You must first register on this website, then you may complete and submit your claim and supporting documentation. 

‌You may submit a claim on your own behalf, or you may have someone else, including your attorney, submit a claim for you.


Q: How many claims can I submit?


A: You may submit a single claim for any property with a home destroyed by the fire. If a single property, as defined by Assessor’s Parcel Number, or APN, has multiple structures, you should submit only one claim for that property.


Q: When can I submit a DP4CR claim?


A: You may submit a DP4CR claim for the Dixie Fire beginning on May 4, 2022.


Q: Do you require a separate claim form for every individual on my property?


A: No, in fact we can process your claim faster if we receive only one claim form per household.

PG&E encourages households to work together to submit a single claim form per household.

  • Owner Household: If you are an Owner of a destroyed property, your household includes all other owners (whether they resided at the property or not) and anyone who lived at the property without paying rent. We will make one offer to this household.
  • Resident Non-Owner Household: If you paid rent to live at the property, you are a Resident Non-Owner / Renter and your household includes all others who lived with you. We will make a separate offer to this household.
We will make only one offer per household and all members of the household must accept the offer and sign the settlement agreement. 


Q: What if someone in my household completes a separate claim form?


A: PG&E’s offer is intended to settle the claims of everyone in the household. Everyone in your household should, if possible, coordinate on making one submission. PG&E will not make settlement payments without releases from everyone in the applicable household.


Q: I am a renter. Can I file a DP4CR claim?


A: Yes, if you rented a home destroyed by the Dixie Fire, you can submit a claim and receive an offer under the framework applicable to renters.


Q: I am an owner but not a resident. Can I file a DP4CR claim?


A: Yes, if you owned a home destroyed by the Dixie Fire, you can submit a claim and receive an offer under the framework applicable to Rental Property Owners, or Owner Residents in cases where your co-owners resided at the property.


Q: My property was damaged, not destroyed. Can I file a DP4CR claim?


A: At this time, the DP4CR program is only open to individuals whose homes were destroyed in the Dixie Fire. CAL FIRE, which performed a damage assessment for the Dixie Fire, defines destroyed homes as homes that incur damage of greater than 50%. Individuals whose homes were damaged and not destroyed are not eligible for the DP4CR framework, but they can still file a general claim at: https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page.


Q: My business was destroyed. Can I file a DP4CR claim?


A: At this time, the DP4CR program is only open to individuals whose homes were destroyed in the Dixie Fire. Businesses are not eligible, but individuals who lost businesses in the Dixie Fire can still file a general claim at: https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page.


Q: Can I submit a DP4CR claim if I already submitted a claim to PG&E or filed a lawsuit?


A: Yes. Anyone whose home was destroyed by the Dixie Fire may submit a claim through the DP4CR program. Settlements reached through the DP4CR program will resolve all claims arising from the Dixie Fire, including any previously filed claims and lawsuits.

‌You may submit a claim on your own behalf, or you may have someone else, including your attorney, submit a claim for you. If you are represented by an attorney in connection with the Dixie Fire, we will communicate information regarding your claim through your attorney.


Q: Do I need an attorney to submit a claim?


A: You do not need an attorney to submit a claim, but you are free to work with an attorney to submit a claim. PG&E does not advise you on whether to engage an attorney, recommend specific attorneys, or provide referrals to attorneys.

If you are represented by an attorney in connection with the Dixie Fire, we will communicate information regarding your claim through your attorney, even if you submit a claim on your own.‌


Q: What is PG&E doing for individuals who lost their homes in other fires?


A: Claims held by individuals impacted by the 2015 Butte, 2017 North Bay, and 2018 Camp Fires are being addressed through the Fire Victims Trust established after PG&E’s Chapter 11 proceeding. The Fire Victim Trust is an independent entity and is not administered or overseen by PG&E.

In January, PG&E made the final cash payment to the Fire Victim Trust in the amount of $591 million. This completes the $6.75 billion cash commitment made during PG&E’s emergence from Chapter 11, which came in addition to the 477 million shares of PG&E Corporation stock that were transferred to the trust in the summer of 2020.

Since emergence, PG&E has supported efforts to maximize payments to victims by reducing or eliminating taxes associated with the sale of the stock, or on payments to victims, and continues to urge the Fire Victim Trust to compensate victims as quickly as possible.

PG&E has been working on and made substantial progress toward resolving claims relating to the Kincade and Zogg fires and will continue those efforts.


Q: Is DP4CR legitimate? Is this a real PG&E website?


A: Yes. The DP4CR program is funded and operated by PG&E. You can access the DP4CR program website through PG&E’s claims website at https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page.


Q: Which browsers are recommended to use to access the DP4CR website?

A: For optimal performance, we recommend the most recent versions of these popular browsers: 

  • Microsoft Edge 
  • Google Chrome 
  • Mozilla Firefox 
  • Apple Safari  


Q: What if I still have questions?


A: You can contact PG&E at 877-873-8246 with any questions. You may also visit our Local Assistance Center at 1446 E. Main St. in Quincy on Fridays and Saturdays, starting May 6, 2022, between the hours of 9:00 am to 6:00 pm (closed between 12pm - 1pm).

‌Please note that if you are represented by an attorney in connection with the Dixie Fire, the help that we can provide on the phone and in-person is limited to technical assistance (e.g., scanning documents).  Please route any other questions to us through your lawyer and we will communicate about your claim, including your offer, through your lawyer.


Registration


Q: What do I need to register for the DP4CR portal?


A: To register, you need a valid email address and phone number. If you do not have an email or phone, please visit our Local Assistance Center at 1446 E. Main St. in Quincy on Fridays and Saturdays, starting May 6, 2022, between the hours of 9:00 am to 6:00 pm (closed between 12pm - 1pm).

‌Please note that if you are represented by an attorney in connection with the Dixie Fire, the help that we can provide in-person is limited to technical assistance (e.g., scanning documents).  Please route any other questions to us through your lawyer and we will communicate about your claim, including your offer, through your lawyer.


Q: Can I use my PG&E account login to submit a claim?


A: No. You need to register with a new login by visiting www.DP4CR.com.


Q: Why do you require two-factor authentication?


A: The two-factor authentication is required for your security and to prevent cyber-attacks.


Q: Who can I contact if I am having trouble registering?


A: You can contact PG&E by phone at 877-873-8246 or in person at our Local Assistance Center at 1446 E. Main St. in Quincy on Fridays and Saturdays, starting May 6, 2022, between the hours of 9:00 am to 6:00 pm (closed between 12pm - 1pm).

‌Please note that if you are represented by an attorney in connection with the Dixie Fire, the help that we can provide by phone and in-person is limited to technical assistance (e.g., scanning documents).  Please route any other questions to us through your lawyer and we will communicate about your claim, including your offer, through your lawyer. 


Completing a Claim Form


Q: What do I need to complete a claim form? Information, documents, and tools.


A: You will need the following information about the impacted property to complete your claim:

  • Assessors Parcel Number(s).
  • Street Address
  • Acreage
  • Square footage for all structures
  • Identity of all other owners and residents of the property
  • All available insurance
  • Your attorney’s name and contact information (if applicable)
You will also need the following documentation, which allows us to verify your claim and make you an offer quickly. You do not need to submit every document listed in each category below. For example, you may submit your Driver’s License as proof of identity; you do not need to submit your Driver’s License and Passport.


‌All Claimants

  • Proof of Identity
    • Drivers License
    • State Issued ID Card
    • Passport
  • Proof of Assessor's Parcel Number (APN)
    • Property Tax Bill
    • Insurance Documents
  • Proof of square footage, for each destroyed structure (other than a mobile home) 
    • Assessor Report
    • Pre-Fire Appraisal
    • Real Estate Transaction Documents
    • Builder / Architectural Plans (along with proof that work was performed prior to the fire)
  • Insurance documents showing available coverage and payments
    • Policy(s)
    • Declarations Page(s)
    • Cancellation of coverage letter
    • Correspondence with insurer regarding the Dixie Fire
  • Photos of the destroyed property (optional)

Owners (Owner Residents and Rental Property Owners)

  • Proof of Ownership
    • Title
    • Deed
    • Certificate of Title [Mobile Home]
    • Tax Records
    • Real Estate Transaction Documents
  • Proof of acreage
    • Assessor Report or Map
    • Pre-Fire Appraisal
    • Real Estate Transaction Documents
    • Builder / Architectural Plans


Residents (Owner Residents and Resident Non-Owners/Renters)

  • Proof of Residence
    • Driver’s License
    • State Issued ID Card
    • Rental or Lease Agreement
    • Utility bills

If you do not have any supporting documentation, you may still submit your claim form, and PG&E will contact you to discuss alternatives. Many of the documents required for the DP4CR process can be produced by government offices, including the DMV or county assessor’s office, or your insurance company.

If you do not have digital copies of your documents, you will need to scan them or take photos with your phone. You can scan and get additional help at our Local Assistance Center at 1446 E. Main St. in Quincy on Fridays and Saturdays, starting May 6, 2022, between the hours of 9:00 am to 6:00 pm (closed between 12pm - 1pm).

Claims may only be submitted via the www.DP4CR.com website. To use the website, you will need a phone number, email address, and computer or mobile device. If you do not have access to these tools, please visit our Local Assistance Center at 1446 E. Main St. in Quincy on Fridays and Saturdays, starting May 6, 2022, between the hours of 9:00 am to 6:00 pm (closed between 12pm - 1pm).

You may submit a claim on your own behalf, or you may have someone else, including your attorney, submit a claim for you. If you are represented by an attorney in connection with the Dixie Fire, the help that we can provide by phone and in-person is limited to technical assistance (e.g., scanning documents). Please route any other questions to us through your lawyer and we will communicate about your claim, including your offer, through your lawyer.


Q: What if I have more than one APN associated with my property?


A: If you have multiple APNs associated with one property, you should file only one electronic claim and list all related APNs under the electronic claim form question “List any other APNs associated with the property (separated by commas).”


Q: Do I have to use the DP4CR website? Can I submit a DP4CR claim through the mail?


A: We are not accepting DP4CR claims via mail. You may use a computer or mobile device to submit a claim via the DP4CR website at www.DP4CR.com. If you do not have access to a computer or mobile device, or you need help scanning documents to submit with your claim, please visit our Local Assistance Center at 1446 E. Main St. in Quincy on Fridays and Saturdays, starting May 6, 2022, between the hours of 9:00 am to 6:00 pm (closed between 12pm - 1pm).

‌Please note that if you are represented by an attorney in connection with the Dixie Fire, the help that we can provide in-person is limited to technical assistance (e.g., scanning documents).  Please route any other questions to us through your lawyer and we will communicate about your claim, including your offer, through your lawyer.


Q: I am having trouble submitting my claim. Where can I get help?


A: You can contact PG&E by phone at 877-873-8246 or at our Local Assistance Center at 1446 E. Main St. in Quincy on Fridays and Saturdays, starting May 6, 2022, between the hours of 9:00 am to 6:00 pm (closed between 12pm - 1pm).

‌Please note that if you are represented by an attorney in connection with the Dixie Fire, the help that we can provide by phone and in-person is limited to technical assistance (e.g., scanning documents).  Please route any other questions to us through your lawyer and we will communicate about your claim, including your offer, through your lawyer.


Insurance


Q: Why do you require my insurance information?


A: Claimants must inform PG&E of all insurance available for their losses. We will deduct any available insurance from your offer. Your insurance company, not PG&E, will pay you directly for your insured losses. Your insurance company may then negotiate with PG&E for reimbursement.


Q: What if I have already filed an insurance claim?


A: That is okay; you can still submit a claim. As described above, PG&E’s offer will take into account insurance amounts received or available.


Q: What if my insurance claim was denied?


A: Please submit the denial paperwork with your DP4CR claim.


After Claim is Submitted


Q: What happens after I submit a claim?


A: We will review your claim to determine whether your claim is complete and, if so, make your household a settlement offer. If your claim is not complete, we will reach out to you via the Messaging function of the www.DP4CR.com website. If you are represented by an attorney in connection with the Dixie Fire, we will communicate all information about your claim, including your offer, through your lawyer.


Q: How do I know my claim was submitted?


A: Once you have successfully submitted your claim, you will see a message on the screen stating: “You have successfully submitted your claim to PG&E. PG&E will contact you soon.” You will also see the claim listed in the “Submitted Claims” section on the Claims Overview page.


Q: What do I do if PG&E told me I have insufficient documentation?


A: Please try to gather the missing information and direct any questions to PG&E via the Messaging function of the www.DP4CR.com website.

‌If you are represented by an attorney, any requests for additional documentation will be routed through your attorney.


Q: What if I need to change the answers on my claim form?


A: Once you submit your claim, you will not be able to change your answers. Please communicate any concerns to PG&E via the Messaging function of the www.DP4CR.com website.

‌If you are represented by an attorney in connection with the Dixie Fire, please route questions to us through your lawyer and we will communicate about your claim, including your offer, through your lawyer. 


Q: What if I need to add additional supporting documents?


A: If your claim requires additional supporting documentation, PG&E will contact you and you will be able to upload additional documents to the www.DP4CR.com website.

‌If you are represented by an attorney, any requests for additional documentation will be routed through your attorney.


Q: When will I get an offer from PG&E?


A: PG&E will confirm when you have submitted enough supporting documentation and your claim is complete. PG&E will review complete claims and make offers within 30 days. If more than 30 days have passed since you submitted a complete claim, please contact PG&E at 877-873-8246.

‌If you are represented by an attorney, we will communicate all information about your claim, including your offer, through your attorney.


Offers


Q: Do I have to accept the offer?


A: No. You do not have to accept the offer.


Q: What happens if I decline an offer?


A: If you do not accept an offer, your rights are not affected.


Q: Are PG&E’s offers negotiable?


A: No. The framework for determining an offer is objective and applies equally to all claimants.


Q: Does my offer expire?


A: Yes. Offers expire if the settlement agreement is not signed by all claimants within 30 days of receipt of the offer.


Q: What do I do if I find an error in my offer calculation?


A: The framework for determining an offer is objective and applies equally to all claimants. If you believe that the amount was incorrectly calculated, you may seek re-calculation. Please communicate any concerns to PG&E via the Messaging function of the www.DP4CR.com website.

‌If you are represented by an attorney in connection with the Dixie Fire, please route questions to us through your lawyer and we will communicate about your claim, including your offer, through your lawyer.


Q: How do I accept my settlement offer?


A: Claimants accept an offer by using the website messaging tool to inform PG&E that they accept. PG&E will then prepare a settlement agreement, which must be signed by all household claimants.

If you are represented by an attorney in connection with the Dixie Fire, we will send your offer through your attorney.


Payment


Q: When will I receive my check?


A: PG&E mails checks within 30 days after all claimants have signed the settlement agreement. If more than 30 days have passed, please communicate any concerns to PG&E via the Messaging function of the www.DP4CR.com website or call 877-873-8246.

‌If you are represented by an attorney in connection with the Dixie Fire, please route questions to us through your lawyer and we will communicate about your claim, including your payment, through your lawyer.


Q: Do I have to dismiss my lawsuit against PG&E?


A: Yes. If you accept an offer, you cannot maintain a separate lawsuit against PG&E.

PG&E cannot advise on your litigation options. PG&E does not advise you on whether to engage an attorney, recommend specific attorneys, or provide referrals to attorneys.